The Rent Nd Roll LLC trailer lot on West Loop 1604 in San Antonio, TX
FAQ

Trailer Rental Questions, Answered

Everything renters ask us most, from booking and towing to delivery and pickup, all in one place. Still stuck? Call or text and a real person picks up.

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Answers, Grouped By What You Are Wondering

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Booking, Rates & Cancellations

Do you offer multi day booking?

We offer 1 day, multi day and multi week bookings. The longer you book, the more discount you get.

How do I pay for my rental?

Booking and payment are completed securely online through the booking calendar when you reserve your trailer.

Can I cancel or modify my reservation?

Yes, you can cancel or modify your reservation up to 24 hours before your scheduled pick-up time without any additional fees. Please refer to our cancellation policy for more details.

Towing Requirements

Will my vehicle be able to tow the trailer?

Most modern 1/4 ton trucks are capable of towing around 10,000 pounds and all of our units are under that weight. You have to factor in the weight of your load aside from the weight of the trailer and confirm the towing capacity for your truck. We can help you figure out exactly what you can tow when booking.

Do I need insurance?

Yes, your automobile insurance should cover anything you tow. You would need to confirm with them before taking delivery.

Do I need a special license to tow a trailer?

No special license is required for personal use towing.

Delivery & Pickup

Are delivery and pickup services available?

Yes. Delivery and pickup services are available for an additional fee.

Do I need to schedule delivery and pickup in advance?

Yes. Delivery and pickup must be scheduled in advance.

Are delivery and pickup times guaranteed?

No. Times are estimated and may be affected by traffic, weather, road conditions, previous rentals or other circumstances.

Do I need to be present at delivery?

Yes. The customer or an authorized representative must be present at delivery, unless otherwise approved by Rent Nd Roll LLC.

What kind of location do I need to provide for the trailer?

The customer is responsible for providing a safe, legal, level and reasonably accessible location for placement of the trailer.

Delivery Policies & Responsibilities

Can Rent Nd Roll LLC refuse delivery or placement?

Yes. Rent Nd Roll LLC reserves the right to refuse delivery or placement if the location, driveway, road, gate, terrain, overhead clearance, ground conditions or surrounding area is considered unsafe or may cause damage to the trailer, tow vehicle, property or surrounding area.

Am I responsible for identifying hazards on my property?

Yes. Before delivery, the customer is responsible for identifying underground utilities, septic systems, irrigation systems, soft ground, low-clearance structures, gates, landscaping or other hazards.

Do I give permission to enter my property?

Yes. The customer authorizes Rent Nd Roll LLC to enter the property for delivery and pickup.

Can I choose exactly where the trailer is placed?

Rent Nd Roll LLC will make reasonable efforts to place the trailer at your requested location. However, exact placement is not guaranteed when conditions make it unsafe or impractical.

What counts as a failed delivery?

Delivery may be considered failed if it cannot be completed because of inaccurate information, inaccessible property, locked gates, unsafe conditions, customer absence or other conditions within the customer's control.

Is the delivery fee refundable if delivery fails?

If delivery cannot be completed for the reasons above, the delivery fee is non-refundable.

Still Have Questions?

Call Or Text And We Will Sort It Out

Tell us what you are hauling and we will point you to the right trailer, or help you get booked.

Where You Pick Up

Serving San Antonio And The Surrounding Area

Every trailer is based at our lot at 6923 W Loop 1604 N Access Rd, San Antonio, TX 78254, and delivery and pickup are available for an additional fee.

Ready To Grab A Trailer?

The full fleet is online and every unit has a live calendar. San Antonio trailer rental, booked in minutes.

Location

6923 W Loop 1604 N Access Rd San Antonio, TX 78254

210-796-2608

https://rentndroll.com

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